IT SERVICE MANAGEMENT : A CONCISE STUDY by S. A. Kelkar

By S. A. Kelkar

this present day, in addition to targeting know-how and inner association of the corporate, it has turn into vital for IT carrier companies to target their provider caliber and courting with clients. This e-book has been designed to equip them with the data, abilities and attitudes to convey caliber providers and retain robust enterprise family with their buyers. offered in concise shape, the e-book not just discusses the necessities of concept and top practices within the but in addition emphasizes the carrier development approach.
The booklet is aimed toward scholars of computing device technological know-how and Engineering, details expertise, MCA, M.Sc. (IT) and MBA. along with, it really is both priceless for IT pros and Trainers.

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